Warranties

 


Warranty Policy, ASIC Miner Hardware Coverage & Terms

Purchasing ASIC mining hardware is a serious capital decision.

Clear warranty terms are essential for protecting both buyers and suppliers.

This page outlines our ASIC miner warranty structure, coverage conditions, and claim process to ensure transparency before purchase.

1. Warranty Coverage Overview

Warranty terms vary depending on whether the unit is:

  • Brand New

  • Refurbished

  • Used

Warranty duration and scope are clearly communicated before order confirmation.

New ASIC Miners

New units typically include:

Warranty eligibility depends on manufacturer policy at time of purchase.

Refurbished ASIC Miners

Refurbished units include:

  • Limited hardware warranty

  • Functional guarantee upon delivery

  • Shorter coverage period (commonly 30–90 days depending on batch)

All refurbished units are tested prior to dispatch to confirm:

  • Stable hashrate

  • Normal power consumption

  • Board integrity

  • Fan functionality

Refurbished warranty focuses on functional performance rather than cosmetic condition.

Used ASIC Miners

Used units are sold:

  • Fully tested and operational

  • With clearly stated warranty period (if applicable)

  • With transparent condition disclosure

Warranty length may vary depending on stock classification.

2. What the Warranty Covers

Warranty coverage generally applies to:

  • Hashboard failure (non-user damage)

  • Control board malfunction

  • Power-related hardware failure (non-external cause)

  • Manufacturing defects

All warranty claims are subject to technical inspection.

3. What the Warranty Does NOT Cover

Warranty does not cover damage caused by:

  • Improper voltage or unstable power supply

  • Incorrect firmware installation

  • Physical damage during customer handling

  • Liquid damage or environmental exposure

  • Unauthorized repair attempts

  • Overclocking beyond recommended parameters

Mining hardware must be operated within manufacturer-recommended environmental and electrical specifications.

4. Dead-on-Arrival (DOA) Policy

If a unit arrives non-functional:

  • The issue must be reported within 48 hours of delivery

  • Clear video evidence must be provided

  • Serial number must be visible

  • Diagnostic steps may be requested

Upon verification, repair or replacement solutions will be provided according to warranty terms.

5. Warranty Claim Process

To initiate a warranty claim:

  1. Contact support with order details.

  2. Provide clear video proof of malfunction.

  3. Share serial number and operating conditions.

  4. Await diagnostic review.

In some cases, parts replacement may be recommended before full unit return to reduce downtime.

Shipping costs for warranty claims may vary depending on case and location.

6. Important Operational Requirements

To maintain warranty eligibility:

  • Use stable power supply with proper grounding

  • Maintain adequate cooling and airflow

  • Avoid unauthorized firmware modifications

  • Do not remove manufacturer seals unless instructed

Mining equipment is high-performance infrastructure and must be operated responsibly.

7. Transparency & Pre-Purchase Clarity

Warranty terms are confirmed before payment.

Buyers are encouraged to:

  • Review warranty duration

  • Confirm coverage scope

  • Ask questions before finalizing orders

Clear communication prevents misunderstandings.

8. Disclaimer

Warranty policies may vary depending on:

  • Hardware model

  • Manufacturer

  • Batch classification

  • Market conditions

Final warranty terms are confirmed in writing before order processing.

This page serves as a general policy overview.

Final Note

The goal of a warranty policy is clarity.

Mining hardware is infrastructure equipment.
Operational discipline protects performance.
Transparent terms protect both parties.

If you have questions regarding warranty eligibility for a specific model, contact support prior to purchase for confirmation.

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